News

(2017-01-11)
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Terms and conditions of use


These General Conditions apply to the sale of all o3 Guitars products by phone, email or through their online stores, professionals, businesses, consumers, users, or any other end user. The o3 Guitars Shop services use presupposes, in any event, adherence to GTC at the same time sending the application form, which is available to customers on the website. It is therefore desirable that the user read the FAQ and Terms & Conditions prior to making a purchase requisition.

 

VAT

All prices on the website include VAT.

 

Typographical Errors

In case of any typographical error in any of the prices shown on any page of this website, and a customer had made a purchase decision based on that error, we will notify the customer of the error and the customer is entitled to cancel the purchase at no cost. In the event that the information provided does not correspond to the characteristics of the product, the customer is entitled to cancel the order at no cost.

* Prices of items are subject to change without notice.

 

Warranty

Under European regulations, all new products have 2 years warranty from date of purchase, o3 Guitars offers a lifetime warranty, validated with the purchase invoice.

We only manage product warranties purchased at this website or at the shop.

In case of any problems within the warranty period, first of all, please contact us via email at info@o3custom.com, and then we will proceed to warranty management.

The warranty does not cover misuse of product or product wear time generated.


Case

o3 Model instruments include hardcase.


Shipping

Any purchase made on www.o3custom.com carries no additional shipping costs.

All shipments are handled by UPS transit agency. Once the order is finished (payment confirmed), you will receive the order within a maximum of five days at the address indicated on the order form. After submission, you will automatically receive an email with the data on it, so you can track your purchase.

We recommend paying the extra insurance that provides package delivery company, which would be provided by the client, to provide greater security in the event of accident or loss, otherwise o3 Guitars is not responsible for possible damage during travel.

 

Delivery

The average delivery time for an o3 Model instrument depends on whether at the time the order is in stock and must be built to the customer.

Being in stock the delivery time would be one week, and in the case of having to build the instrument the average delivery would be between 3 and 5 months depending on the options chosen.

 

Payment

Payment can be made via bank transfer.

In the event that the instrument is not in stock, the payment is made by 50% in advance, the rest when the instrument is completed and ready to ship.

The bank account for the payment is:

Alejandro Ramirez Antolin
Unicaja: 2103 5005 07 0040000484